Refund & Cancellation Policy

A SungCard is a custom digital product: a song made for one person from your group's memories. That's why you hear part of it before you pay, and why you can get your money back until you tell us it's right.

Before you pay: cancel any time, free

• Starting a SungCard, collecting memories, reading and changing the lyrics, and hearing the free preview (the first verse and chorus) cost nothing.
• Before you approve the lyrics, you can change any line yourself and ask us to rewrite up to 6 lines. After the first preview, you can change the words once more and hear a second preview.
• If you decide not to buy, you don't need to do anything: nothing is charged unless you press pay. While memories are still being collected, you can also close your SungCard from your SungCard page.

After you pay: corrections included

After you hear the whole song, you have 3 corrections included. Tell us in your own words what's off. We re-sing only that part and keep the rest of the song exactly as it was, then you hear before and after and keep the version you like.

• A changed word or line: you approve the new line first, then only that section is re-sung.
• A section that feels wrong (too fast, too sad): only that section is re-sung.
• Our mistakes never count as a correction: if a sung word differs from the lyrics you approved, or the name doesn't sound the way you told us to say it, we fix it for free.

Refunds: full refund until you finalize

• Until you finalize your song, you can get a full refund of the $99 USD with one click on your SungCard page, for any reason. No questions asked.
• This includes the case where your full song is late: if it isn't on your page within 2 business days of payment, you can refund at once, or write to us and we'll fix it.
• When you press "It's right, finalize", the MP3 and the song page unlock and the sale becomes final. Because the song was made for one person and is now delivered, we can't take it back after that.
• After you finalize, we still refund in full if there's an error on our side that we can't fix (for example, the name is still sung wrong after our fixes). Write to support@sungcard.com within 14 days of finalizing.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, for the full amount you paid. We start the refund the same day; your bank usually shows it within 5 to 10 business days. A refunded SungCard is closed, and its song is no longer available.

Questions

Write to support@sungcard.com with the honoree's name and the e-mail you used. We reply within one business day (Monday to Friday, US Eastern time).