Questions

Starting is free: collect the memories, read the lyrics and hear the first verse and chorus of your own song. If you like it, the whole song is $99 USD for the whole group, whether 5 or 30 people add a memory. The organizer pays once. There's no subscription and nothing for anyone else to pay. The total at checkout is the full amount you pay.

You pick a deadline for memories; we suggest ten days before the party. After that you read the lyrics, hear the preview, and once you pay, the whole song is usually ready within minutes. It is always ready within 2 business days: if a line needs a person to check it, that can take up to 2 business days. Start at least three weeks before the party to give everyone time.

No. The music and the voice are made with AI, and the lyrics are drafted with AI from your group's own memories. That's how one song can hold twenty people's stories. Nothing is sung until you've read and approved every word, and every line is checked before you hear it.

Yes. You read the full lyrics line by line before anything is sung, and you see whose memory each line comes from. Change any line yourself, or ask us to rewrite one. After you've heard the whole song, you have three corrections: tell us what's off in your own words, and we re-sing only that part, so everything else stays exactly as it was. You hear before and after and keep the one you like. Fixing our own mistakes never counts.

You hear the first verse and chorus before you pay anything. After you pay, you get a full refund until you say it's right and finalize the song, with one click on your SungCard page. Before you pay, nothing is charged: if you don't want the song, simply don't buy it. See the Refund & Cancellation Policy.

Online, on your private SungCard page; nothing is shipped. When you finalize, you get an MP3 to download, the song page with the lyrics on screen and everyone's memories, and a QR code for the party. See the Delivery Policy.

Yes. Every SungCard gets new lyrics from your group's memories and a new melody. We never use existing songs, melodies or lyrics, and we don't imitate real artists, so please don't ask for "in the style of" a named singer.

Three good memories are enough for a song, and you can add your own. If people are slow, you can move the deadline once, and we give you ready-to-send reminders for the group. The chorus is built from what most people mention, so even a small group sounds like everyone.

A three-minute song can't hold every story word for word. The chorus uses what most people mention, the verses use the clearest scenes, and a quick roll call nods to more. Every approved memory appears on the memory wall under the song, with the name of the person who wrote it.

When you start, you tell us how to say the name, for example "Siobhan, said shi-VAWN". You hear the chorus with the name in it before you pay anything. If the name still sounds wrong in the finished song, that's our mistake, and we fix it for free.

The song page is private: only people with the link can open it, and search engines don't list it. Play it at the party, send the link, save the song, post it if you like. It's yours to keep, play and share.

Health and illness, anything private about other people, and children's names. For military retirements, also places, dates and anything operational. We check every memory, and you approve each one before it's used.

The organizer pays one price for the whole unit, and contributors pay nothing. If your unit shares the cost, keep it voluntary and follow your gift rules. SungCard is not affiliated with or endorsed by the Department of Defense or any branch of the military.

No. You send the link yourself, from your own phone or e-mail. We only ever remind you, the organizer. If a contributor asks to get the song when it's ready, we send it to them once.

Write to support@sungcard.com. We reply within one business day (Monday to Friday, US Eastern time). More on the contact page.