Delivery Policy
Last updated: November 10, 2026
A SungCard is a digital product. Everything is delivered online, on your private SungCard page. Nothing is shipped, and there are no shipping costs.
What is delivered
- An original, personal song of about two and a half minutes (2 to 3 minutes), sung, made from your group's memories.
- A private song page with a player that shows the lyrics line by line as they're sung, and everyone's memories.
- An MP3 audio file to download and keep.
- A QR code that opens the song page, to play it at the party.
When
| Collecting memories | Until the deadline you choose. We suggest 10 days before the party, and starting at least 3 weeks before it. |
|---|---|
| Lyrics to read and approve | Usually within minutes after you close the collection and ask for the lyrics (you can do that at the deadline or earlier). |
| Free preview (first verse and chorus) | Usually within minutes after you approve the lyrics. You pay nothing before this. |
| Full song, after payment | Usually within minutes, always within 2 business days. Every line is checked before you hear it. If a line doesn't come through clearly even after a retake, a person checks it, which can take up to 2 business days. |
| Corrections | Each correction is usually ready within minutes, at most 2 business days. |
| MP3, song page and QR code | Right away, as soon as you press "It's right, finalize". |
Where
On your private SungCard page. Its link is shown when you start; save it, because it's the key to your SungCard. You can play the song there, send corrections, finalize, and then download the MP3 and share the song page. You can also schedule the song page to be sent to the person you're celebrating.
If it's late
If your full song isn't on your page within 2 business days of payment, you can get a full refund with one click on your SungCard page, or write to us at support@sungcard.com and we'll sort it out. See the Refund & Cancellation Policy.
How long it stays available
The song page stays online for at least 12 months after you finalize. Download the MP3 to keep the song for good.